The access to the customer and tech support that a cloud website hosting company provides can tell you a lot for the services that they provide as well. In case you are allowed to use just e-mail messages and tickets, you have most probably come across some reseller and not the website hosting provider. When this is the case, you'll have to wait for a few days so as to get a problem resolved since your reseller may not be checking their communication regularly or they may need to get hold of the actual website hosting company for further assistance. When the supplier offers you several means of communication with fast response time that are available at any moment, they are almost certainly the top provider, not just a reseller. So you'll take advantage of prompt assistance and top quality support since they will have direct access to the servers where your account is. Whatever the issue - technical or sales, it's generally much better to be able to get hold of your web hosting company right away through your favourite method of communication.

24/7 Customer Support in Cloud Website Hosting

All of our Linux cloud website hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our services well before you make an order or you are a current customer and you have any question or a difficulty, you are able to contact us any time, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical issues or any troubles that require additional time to research and fix. Unlike various other web hosting suppliers, our trouble tickets have a guaranteed max reply time of just one hour, thus whatever the issue is, it will be resolved in a timely manner and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you are able to benefit from our 24/7 tech support services even on official holidays. All of your web sites will be available constantly and so will we. With a lot of communication options, you will be able to pick the best approach to get in touch with us and find out about our solutions in case you do not have an account yet, or request support if you are already one of our customers. You can give us a call, start a chat with a live representative, send an email or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with a one-hour response time guarantee, even though it rarely takes over 20 mins to get assistance regardless of the complexity of the issue. With our customer and technical support services, we'll be available for you every time you need us, not a few days later.

24/7 Customer Support in VPS

If you purchase a virtual private server from us, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have several local phone numbers in the USA, Great Britain and Australia along with a live chat service. When you're a current customer and you need assistance with a technical issue which requires more time to investigate or resolve, you will be able to open a support ticket from your billing account or you can send an email and we will handle the problem and send you a reply within the hour. The response time is warranted 24/7, which includes weekends and holidays, however for many issues it takes no more than half an hour to get support. The support service covers your VPS as well as all of the pre-installed software it comes with, so if you need help with third-party apps, you can check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Hosting

We know how important it is to get prompt support in general, let alone when you manage a whole server, that's why every single dedicated server that we offer features 24/7 support with 1-hour reply time warranty whatever the problem. The service is cost-free for all difficulties with the server or the software that was installed by our administrators through the setup, so you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from your billing section or you could send an email message, and the actual answer time for either rarely exceeds thirty minutes as we have administrators available twenty-four-seven. If you need general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you may use our live chat service and speak with a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you are able to include to your server package through your billing Control Panel.