A ticketing system is the most widely used communication channel that hosting companies offer to their clients. It’s typically part of the billing account and is the quickest way to fix a problem that requires some time to investigate or that has to be forwarded to an admin. Thus, all comments given by either side will be kept in the very same place in case somebody else needs to work on the problem in question and the information in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which implies that you’ll need to sign in and out of at least two accounts in order to complete a given operation or to contact the hosting company’s help desk support staff. In case you want to manage a number of domain names and each one of them is hosted in a different account, you will have to use even more accounts at the same time. In addition, it might take a substantial length of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we are using for our Linux cloud website hosting is not separate from the hosting account. It is an essential part of our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any particular moment with only a few clicks, without needing to leave your hosting account. The ticketing system features a quick-search field, which will help you trace virtually any support ticket that you’ve already posted, in case you need it. In addition, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to deal with a particular issue before you actually open a ticket. The ticket response time is no more than 1 hour, which means that you can get quick assistance at any given moment and in case our client care team recommends that you should do something in your hosting account, you can do it momentarily without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you’d like to contact our client support team members, you’ll be able to post a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different customer support platform as you’ll have to do with the vast majority of hosting companies out there. Our integrated ticketing system will allow you to send a new ticket easily and to search through older tickets using a smart search box. In addition, you’ll be able to have a look at the applicable knowledge base articles that our system will present to you depending on the category that you pick for your new ticket. You can perform all of these activities without leaving your Hepsia Control Panel at any time, which goes to say that in case you bump into any issue or have an inquiry, you can get in touch with our support engineers and fix the issue at hand in less than 60 minutes via a single support platform.