A live chat is a real-time method of communication between a website hosting supplier's support team and its clients. It is a very efficient method to get some info about the website hosting services or get some problem resolved as you are talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the smaller possibility of mistakes at the time you exchange info such as usernames or domain names, the faster response time because the communication is live and the fact that you do not have to stay on the chat all the time - you can do something else entirely while the agent examines the issue involved. In addition, you will be able to become a part of a live chat room from any kind of computer that's connected to the web, avoiding the phone rates that you will need to pay when you are calling to a different country.

Live Chat Support in Cloud Website Hosting

As we believe that a number of situations are usually resolved when you speak to a live person, we provide a live chat service for all of our prospective and active clients. Our chat is accessible every single day and our support agents will help you with a number of questions and issues. In case you aren't our customer yet, you'll be able to learn more about our cloud website hosting plans and the web hosting platform in general so as to be certain that your web sites will run properly on our servers. If you already have an account and you've got some questions or you have any kind of problems with some of our solutions, you will be able to get in touch with us through our live chat and we can provide you with the needed information or help you troubleshoot the problem. You'll have to open a trouble ticket for certain problems that require longer time or the assistance of a system administrator, but for numerous basic troubles you'll receive help right away.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, so whenever you have any kind of questions regarding our Linux semi-dedicated packages, you are able to speak with our customer care team at any time regardless if you've already acquired your account or not. Generally, the chat service is for pre-sales, billing and basic questions and problems, but we can assist you with various technical questions as well. We will help you select the proper plan for your websites in case you don't have an account yet, we can respond to any billing questions or concerns you may have or we can help you with setting up your new e-mail address on your PC or smartphone - all this will be done promptly as our live chat service is online all the time, every single day. No matter when you require assistance, you can talk with a representative and save considerable time.