If you ever encounter a problem with your site and are incapable of resolving it on your own, ask the hosting provider’s client care team to help you bring the site back online. A swift solution would be the best-case scenario, but lots of hosting companies reply within twenty four hours or even more, all the more so if you’re working with a hosting reseller. Even if the problem can be fixed without much effort, your site may not work satisfactorily or may not be reachable at all for an extended period, so you may lose prospective customers as it’s pretty unlikely that anyone will go back to a site that is faulty. That’s why, you should make certain not only that you can touch base with your hosting company, but also that they can respond and help you in a well-timed fashion. If a web application update does not proceed smoothly or you erase something unintentionally, for example, the website should be restored promptly in order to prevent elongated unreachability.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting feature a 60-minute reply time guarantee, which suggests that regardless of what enquiry or predicament you may have, we will always be there to lend you a hand. As it is, it rarely takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our tech support team members will be at your disposal 24/7, even on weekends and national holidays, so you’ll obtain timely assistance at all times. We know just how valuable time can be, so by the time we reply to your email or trouble ticket, we will have examined the matter and, in case we haven’t discovered a solution, we will give you more information about what you need to do on your end, if the case necessitates it. With our support services, you can be certain that there will be somebody to lend you a hand straight away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a customer support ticket from your hosting Control Panel or send an email connected with your semi-dedicated server, you’ll get a reply within no more than sixty minutes. You can touch base with us whenever you want with regard to billing, technical or general issues and given the fact that we’re working 24 hours a day, you’ll always obtain support in a well-timed manner. Depending on the specific question or issue, we’ll provide you with more details, eliminate the obstacle if it has been caused by something within our reach or tell you what actions to take in case you need to change a certain setting for a web application that we do not have access to. You can just forget about waiting for an entire day for every answer. In reality, in the majority of cases we reply to emails and tickets within twenty to twenty five minutes max.