Customer Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be replied to within maximum one hour after the ticket or e–mail was submitted. If your issue requires additional assistance from a server administrator, we will forward the support ticket or the email to the person on duty and will leave a comment to inform you that more time will be needed for reaching the best solution. Furthermore if you take advantage of our Administration Services package, any of the server management tasks included there will be performed whenever you prefer.
An Exceptional Customer Support Service
We’ll be at your disposal 24x7x365 to reply to any queries that you may have regarding our Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require help tackling server management tasks, you can examine our Administration Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and software installation services
An Intuitive Help Area
Our Hosting Control Panel is installed by default for each Linux dedicated servers hosting package. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can perform. The majority of instructional articles have video versions which show all the operations that you can perform in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each Hosting Control Panel section.