1 hour ticket response
Prompt assistance is our fundamental task and that is the reason why we have a team of professional customer service technicians who are eager to provide a quick solution to any question that you may have. Simply submit your client support ticket from your Hosting Control Panel and we will respond back to you within 60 minutes in the worst case scenario. In fact, we work hard and aim for a 20–minute customer support ticket response time.
A Top–Class Help Desk Support Service
Each member of our customer support staff has many years of experience in the Linux cloud website hosting field and almost all of them have worked for us for at least 5 years. They all are prepared to respond to all your queries in the most competent manner possible.
An Intuitive Help Center
Incorporated into the Hosting Control Panel is an intuitive Help Center section, which offers a variety of information sources. You can search through a frequently updated knowledge base offering web hosting account management articles and site management articles, watch our step–by–step video tutorials or take a glimpse at the F.A.Q. database.